Tier 2 Support Specialist
Company: VirtualVocations
Location: El Cajon
Posted on: February 1, 2025
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Job Description:
A company is looking for a Tier 2 Support Specialist (East
Coast).
Key Responsibilities
Provide customer support via phone, email, and ticketing system
Resolve, triage, or escalate support issues as appropriate
Create and update customer-facing training materials and provide
customer training
Required Qualifications
Experience in customer service, preferably in a healthcare
setting
Proficiency with Freshdesk or similar ticketing systems is a
plus
Ability to thrive in a fast-paced and changing environment
Strong problem-solving skills with a solution-oriented mindset
Comfortable with ambiguity and capable of managing customer
expectations
Keywords: VirtualVocations, Temecula , Tier 2 Support Specialist, Other , El Cajon, California
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